The hospitality course team is looking forward to working with you this year to explore the interesting, exciting and dynamic events that are taking place in and around the hospitality industry. During lectures, seminars and workshops we encourage you to draw upon the experience of the hospitality course team, challenge existing theories, critique case studies and develop strategies that will ensure the hospitality industry continues to grow and develop for the benefit of society. To get the most out of your degree course, experience as many opportunities as you can while you are with us at Leeds Beckett University, as these will become your stepping stones into a long-term career within the hospitality industry.

Therefore, use this handbook as your go-to guide that summarises the support teams that will help you through your studies, library and IT resources, the skills and attributes you will learn while on this course, the types of assignments you will do, how you will receive feedback on your assessments and what to do if you need extra time to complete assignments.

On behalf of our University and the whole course team I would like to wish you well in your studies.

Dr Julia Calver - Course Director, BSc (Hons) Hospitality Business Management with Marketing

It gives me great pleasure to welcome you to the School of Events, Tourism and Hospitality Management.

Our School's mission is to inspire and educate the events, tourism and hospitality leaders of tomorrow so that they can make a positive difference in the world. This guides what we do: from what we teach to how we teach; from the topics we think we should research; to how we share the results of our endeavours. In trying to live up to our aspiration, we encourage critical thinking and a spirit of questioning among students and staff and promote stakeholder engagement with those who share our ambitions to improve the world through events, tourism and hospitality education and research.

We claim a degree of success in achieving our ambitions. We have a good track record of students, staff and alumni winning national and international awards. Research continues to play a pivotal role in the education of our students and enables us to contribute insights relevant to the sector. The recent official evaluation of research (REF 2021) rated 82% of our outputs as of world leading or internationally excellent quality and 100% of our research environment was judged as being conducive to producing research of world leading or internationally excellent quality. We were also ranked in the top 50 schools globally according to the subject rankings provided by QS (2023) and in the top 51 - 75 by the Academic Ranking of World Universities (ARWU) 2022.

During your studies you will be given many opportunities to challenge yourself, both within and beyond your degree programme. I would encourage you to take advantage of these opportunities, building lifelong friendships and networks along the way. We look forward to partnering with you to develop your knowledge, skills and networks, providing a strong foundation for your future career. I also hope that you will become a proud member of our alumni network so that we continue to collaborate long after you started your education with us.

Leeds Beckett Students' Union (LBSU) is led by students for students! Their mission is to make your uni life better! Your Student Officer Team is elected by you to lead the Students' Union into the academic year. They represent all Leeds Beckett students and campaign for the changes you want to see in the university and beyond. They do this by representing your interests, giving you the chance to socialise and meet new people, hosting CV-boosting opportunities, and providing advice and support when you need it most. Shape your own experience by submitting your thoughts through your Course Rep, or if you'd like to influence the Students' Union's policy stance on particular issues or share ideas for improving the student experience across the University, submit your ideas on the Have Your Say platform, which is designed to make change happen! Below you'll find information on a few of their services but if you've any questions, please feel free to get in touch.

Silas Ozoya, your Academic Experience Officer, also wanted to say a few words to introduce himself: "Hey There! I'm Silas, your Academic Experience Officer. It's my job to ensure your academic experience at Leeds Beckett is the best it can be! We're a friendly and open-minded bunch at LBSU, so don't hesitate to get in touch with us! I'm looking forward to meeting you very soon!"

Contact LBSU at:

Email: lbsu-welcome@leedsbeckett.ac.uk

Phone: 0113 812 8400

Website: www.leedsbeckettsu.co.uk

1. Following the lifting of all pandemic restrictions and advice from the Department for Education, we currently anticipate that no social distancing measures will be in place on campus during the 2023/24 academic year, enabling a normal on-campus experience. Our aim is to ensure that our students experience Leeds Beckett University, our courses, campuses, facilities and services to the fullest extent possible, while maintaining an environment where students and staff feel safe.
2. In all cases, the health and safety of students and staff is our priority and we will continue to follow guidance from the UK Health Security Agency, the Department for Education and all other recognised government agencies (such as the Office for Students) in full and keep matters under close review at all times. The advice and restrictions may change before and/or during the academic year, either nationally or in response to local conditions and rates of infection and include the need for social distancing measures and other restrictions. Our flexible delivery model allows us to revert to a blended and/or remote delivery model if this becomes necessary. In a worst case scenario it is possible our campuses may need to close.
3. In the event that delivery is restricted as a consequence of pandemic restrictions, we will keep you informed of planned changes as they arise, to ensure you are provided with accurate information.

Dr Julia Calver

J.Calver@leedsbeckett.ac.uk

0113 81 21709

Tom Greasley

hospitalitycourses@leedsbeckett.ac.uk

0113 812 1824

Macaulay Hall G02, Headingley Campus

The Course Administration and Support Office is open for drop-ins or appointments on Tuesdays and Thursdays from 10:00 - 12:00 and 14:00 - 16:00.

Course Administrators are also available by email or MS Teams Monday to Friday between 09:00 - 17:00 (16:00 Fridays).

You will be able to find your Course Representative using the 'Find My Course Rep' tool on the Students' Union website.

School of Events, Tourism and Hospitality Management Library Team

ethlibrary@leedsbeckett.ac.uk

The contact details of other key services, such as Student Advice, Disability Advice, Student Wellbeing, the Library, Student Money, Careers, Students' Union Advice Service and Students' Union Student Voice Team can be found on the Students web page.

Academic and administrative staff at our University use your student email address to contact you. It is important that you check this account regularly. You can forward emails from your student email address to a preferred personal email address, however, quarantine and spam filters needed by our University mean that emails sent from external email addresses may be delayed, blocked or deleted. It is therefore important that your student email address is the only email address that you use to contact University staff.

We will inform you of class activities and course notifications, including any cancellations. Notifications will be sent via your student email and via MyBeckett.

For each module, the Module Handbook will include the preferred method of communicating general information about that module to you.

Please make sure that you inform your Course Administration team whenever you change your address and contact details. It is important that you also update your records yourself. You can do this via the My Account/Update my Data tab on MyBeckett. This will ensure we can always contact you in an emergency, and that you receive any important University communications that we may need to send you.

MS Teams is part of the Office 365 suite used by staff and students for communication and collaboration:

• Access via MyBeckett on University devices as well as on personal mobiles via a free downloadable app.
• Participate in online meetings and video conferencing in groups or one-to-one.
• Work on shared content, ideas, projects and online learning.
• Utilise breakout rooms to create more dynamic sessions

Further information is available on the Library's MS Teams FAQ web page.

Your course team will advise how Collaborate and MS Teams will be used on your course and make guidance available as required.

Further details of how to access and use Collaborate are available via the Library's Collaborate FAQ web page

The University’s standard term dates are available on our Academic Calendars web page.

Taught sessions, both mandatory and optional, will be scheduled and included in your online timetable. Depending on your course, this may also include scheduled online teaching and learning sessions where student engagement is required at a specified time or tutor pre-recorded lectures.

Normally, timetables will be made available to continuing students on 31^st July and during induction week for new students via:

1. The Student Portal (MyBeckett)
2. The Leeds Beckett app

You should discuss any difficulties relating to your engagement with timetabled sessions with your Course Administrator.

The aim of the programme is to:

Engage, enable and challenge our students to become creative, entrepreneurial, and critically informed dynamic graduates who can excel in their chosen field of work or study within hospitality business management and marketing. Central to our course are the strong links between theory and practice, with carefully designed authentic assessments and student-tutor interaction at the heart of the student experience.

At the end of the course, students will be able to:

1. Develop into reflective practitioners who are able to make informed decisions and respond flexibly to a dynamic globalised hospitality industry and emerging market trends.
2. Operate as thoughtful hospitality and marketing practitioners who act in an ethical and responsible way in order to achieve their own success and that of their organisation.
3. Be creative thinkers who are digitally literate and enterprising and are accomplished and confident in designing and implementing new and innovative products, services and solutions which will be of benefit to for consumers and the hospitality industry and marketing environment.
4. Think in a cognitively complex way and communicate in a manner appropriate at all levels within and outside hospitality organisations.
5. Use business, marketing and consumer theories and concepts to inform effective professional practice.
6. Initiate and implement change with sensitivity, empathy and attention to detail whilst taking into account the impact on internal and external stakeholders

1. Choose and use appropriate tools and techniques for the accomplishment of set tasks at unit level in a hospitality business.
2. Organise self and prioritise tasks and organise and plan own studying patterns.
3. Communicate, in a clear and concise way, through a range of formal and informal tasks taking account the audience and any fellow participants.
4. Operate effectively individually and in groups taking into account the needs and behaviour of others with sensitivity to equality, diversity and culture.
5. Gather and organise information/data from recommended and appropriate sources relevant to the hospitality industry.
6. Demonstrate a fundamental knowledge of key theories and principles which are relevant when managing a hospitality business unit.

Level 4 is assessed by coursework predominantly with some practical assessment.

Level 5 is assessed by coursework predominantly with some practical assessment.

Level 6 is assessed by coursework predominantly with some practical assessment.

Please note the exam/assessment periods in the academic calendar and make sure that you are available during those periods. Coursework submission deadlines can normally be found on MyBeckett, on course noticeboards or in individual Module Handbooks/other module guides.

Disabled students requiring adjustments to assessments/examinations should contact Disability Advice as soon as possible. We can only guarantee that adjustments can be put in place if students have contacted us by the following deadlines:

Semester 1 - 10th November 2023

Semester 2 - 8th March 2024

Contact us:

Email: disabilityadvice@leedsbeckett.ac.uk

Tel: 0113 812 5831

Website: https://www.leedsbeckett.ac.uk/student-information/disability-advice/

It is important for your progression and achievement that you submit all work for all assignments in a timely manner. It is also important that you keep copies of all work submitted until after you have graduated. You should also keep any receipts confirming the submission of assignments. In the event of your submitted work being lost you may be required to produce a copy of the work and submission receipt. If you are unable to do so, your work will not be marked.

It is important to note that submitting all assignments is a requirement of your course. Should you experience extenuating circumstances which prevent you from submitting on time please make yourself aware of the Mitigation and Extenuating Circumstances process. Without any form of extenuating circumstances, standard penalties apply for late submission of assessed work. Full details of the penalties for late submission of course work are available in section 3.11 of the Academic Regulations. Please check the penalties that apply to this course as some Professional, Statutory and Regulatory Body requirements may mean that different penalties apply.

If you have been recommended 'flexibility around deadlines' as a reasonable adjustment in a Reasonable Adjustment Plan, your Course Administrator will be able to advise you of the process.

You may be required to submit your written work via Turnitin; further information on Turnitin is available.

Assessed work will normally be returned with appropriate feedback within four weeks of your submission. Each Module Handbook will provide you with specific guidelines on how and when you will receive feedback on your assessments. For the majority of your assessments feedback will be given to you via MyBeckett. Any other methods of feedback will be detailed in your Module Handbook.

Results from module assessments and decisions on progression to the next level of study (e.g., from Level 4 to Level 5 of an undergraduate degree) or awards (if you are in the final level) are available on the Results Online system.
Results will appear within Results Online five working days after the date of the Progression and Award Board meeting (the meeting where your end of level outcome will be decided) or the Module Board meeting (the meeting where modular outcomes are decided).

If you are unsure about when you might receive your results or have queries relating to your results, you should contact your Course Administrator.

The University recognises that, from time to time, students may encounter issues which may prevent them from being able to submit or take assessment. Where this is the case, students may be able to submit their 'extenuating circumstances' for consideration. Please see the Mitigation and Extenuating Circumstances web page for further information.

If you have not passed a module at the first attempt you will be eligible for re-assessment. See your Module Handbook for details of the relevant re-assessment process (e.g., whether it is coursework, an examination, a presentation or other form of assessment/when it will take place/what the deadline is). You will be advised via Results Online of your options for re-assessment. You are advised to contact your Module Leader, Course Administrator or Academic Advisor for any necessary clarification.

Details about our Appeals process can be found on the appeals web page.

Academic integrity means intellectual honesty and is part of good academic practice. Further information can be found on our academic integrity web page.

The teaching methods used throughout the course are diverse and include lectures, seminars, tutorials and workshops. This variety of teaching methods is designed to enhance student achievement, satisfaction and employability.

A supportive learning environment is provided throughout the course, but especially at Level 4. Students will be encouraged to experiment in their learning and challenge themselves whilst they have extensive support given by Module Leaders, tutors and Academic Advisers.

The Professional and Academic Skills module at Level 4 and the Hospitality Marketing Research module at Level 5 enable students to explore the hospitality industry first hand. As they progress through the course, students will be encouraged increasingly to become independent learners.

Learning and teaching activities will enable students to succeed at every level and will produce capable Level 6 undergraduates who will then become successful hospitality business managers in an increasingly complex and globalised world.

Full Time:

The University expects you to attend and contribute fully to all mandatory sessions on your timetable as set out in your student contract. Engagement in your lectures, seminars and practicals is an important part of your learning - contributing both to the University community and the learning experience of your fellow students on the course. This includes engagement in scheduled virtual learning and activities and meetings in online environments related to your studies.

We monitor your engagement at the University as regular attendance and academic achievement are closely linked. Moreover, by monitoring your engagement and attendance we can identify students who may need our guidance or support at an early stage to help them progress in their studies. This is part of our commitment to ensuring an excellent education and experience and supporting your success at Leeds Beckett.

The University does understand that from time to time there is good reason why you cannot attend a class, and in this instance you must contact your School office to let them know. This may then be recorded as an 'authorised absence'.

Please note that any attendance reports can be shared with you and your Course team. You might be asked to contact your School office so that appropriate academic or pastoral support can be offered, should your attendance record give cause for concern.

Our most important aim is to support your studies, but we are also required to report attendance to various external bodies such as the Student Loan Company and the Home Office. There are measures in place for students who seek to falsely register either their own or fellow students' attendance.

Our Academic Engagement Policy is available under 'Student Contract' on the Student Regulations web page.

Please note that if your course carries professional accreditation or recognition, there may be additional course-specific attendance requirements detailed elsewhere in this handbook.

You must notify your Course Administrator if you are absent (for example for an interview, emergency unforeseen circumstances, or for compassionate leave). If you are going to apply for mitigation you will need to provide written evidence of the reason for your absence.

Please note that if your course carries professional accreditation or recognition, there may be additional course-specific absence reporting requirements detailed elsewhere in this handbook.

If you are unable to study due to Covid-19 (coronavirus) symptoms, please see the guidance available on our Covid-19 web page.

If you are unable to study because of another illness for more than 14 consecutive days (including weekends), you must provide us with a Fit Note.

You can send a digital copy of your Fit Note to your Course Administrator, and then send the original by post.

If you are absent through illness on the day of an examination or assignment deadline and you intend to apply for mitigation, you must also provide us with details as possible. Your submission for mitigation may be made online and the circumstances surrounding it may be self-certified unless your period of absence is prolonged. Generally, all absences of 2 weeks or more will require the submission of verifiable documentary evidence.

For more information on 'fit to sit' and mitigation please visit our Mitigation web page.

Please note that if your course carries professional accreditation or recognition, there may be additional course-specific absence reporting requirements detailed elsewhere in this handbook.

Any Leeds Beckett student who suspects they may have, or have been diagnosed as having a serious infectious disease such as coronavirus, Mumps, TB, measles, meningitis or chicken pox should not attend campus. For notifiable diseases, students should notify their Course Director or Course Administrator as soon as possible giving information regarding which groups of students (and/or colleagues and clients on placements) you have been in contact with and when. For some diseases, such as TB and meningitis, your doctor and our Student Wellbeing Team have a responsibility to notify the West Yorkshire Public Health Protection Team who may also wish to speak to you (or your family) to determine if others require screening or medication. You should follow advice given by the hospital or your GP about when it is safe to return to University. Further information is available on the Student Wellbeing web page.

For guidance on what to do if you have symptoms of Covid-19 (coronavirus), please visit our Covid-19 web page.

If you are thinking about changing course or withdrawing from your course, further information can be found on our Student web pages.

Please be aware that our University fully complies with United Kingdom Visas and Immigration (UKVI) policy at all times. There are legal reporting requirements for all students in the UK on a Student visa, and full attendance is mandatory for all students who have a Student visa. Failure to meet UKVI attendance and engagement requirements could lead to your academic sponsorship being withdrawn and your visa being revoked.Students who hold a Student visa need to be aware of their responsibilities whilst in the UK, please see www.ukcisa.org.uk or our Student Immigration Advice and Compliance web page for full information.

For up-to-date information about visas, immigration issues and other matters relating to international students, please visit the International Students' web pages on the Students website or email the Student Immigration Advice and Compliance Team on siac@leedsbeckett.ac.uk.

You should have been enrolled on the International Student's Academic Introduction module in MyBeckett when you began your studies - if you missed this you can self-enrol and explore the content which introduces you to making the academic transition to a UK university. Please refer to Library page supporting international students

Institute of Hospitality (IoH)

Accreditation by the Institute of Hospitality ensures this course is relevant to the needs of the hospitality, leisure and tourism industries and meets internationally recognised quality standards of professional knowledge, skills and understanding.

Leeds Beckett is dedicated to improving the employability of our students and one of the ways in which we do this is to support our students to gain valuable work experience through work based placements. Our placement teams have developed strong links with companies, many of whom repeatedly recruit our students into excellent placement roles. Our teams are dedicated to supporting students through every stage of the placement process. For further information, contact our placement teams via our Placement Information web page.

Students on sandwich mode will undertake a minimum 46-week placement between Level 5 and Level6. Students must have met the standard required to progress to Level 6 before they can undertake the placement (see Academic RegulationsSection 4: Progression and Award https://www.leedsbeckett.ac.uk/academicregulations).

Students are responsible for obtaining their own placement, with assistance from the University. The locations will vary, dependant on the opportunity.

Level 4 introduces the student to some of the key principles of hospitality, business and management. In each semester, the module content from the three modules studied will be carefully planned to allow students to appreciate the nature and complexities between the areas of study. Level 4 will focus on unit management, enabling students to efficiently and effectively manage the operation of hospitality units on a day-to-day basis.

Level 5 builds on the learning and skills acquired in Level 4 and introduces the student to some of the more complex and challenging issues within the field of hospitality business management. The emphasis at Level 5 is to develop the knowledge required to understand the operation of hospitality organisations and their management. Level 5 will focus on business leadership and management and how the performance of individual and multiple hospitality units can improve.

The teaching focus at Level 6 is to further develop the student into a confident, open-minded, reflective and resilient hospitality practitioner, who can demonstrate the ability to initiate, develop and implement strategic decisions. Level 6 will focus on strategic management, enabling students to place the unit into the corporate context and ensuring its contribution to the strategic objectives of the business.

You will have opportunities to gain recognition during your time at Leeds Beckett University for the extra activities you do in addition to your studies, including volunteering, student societies, playing in our University sports teams and being a Course Representative.

By joining a society with Leeds Beckett Students' Union, you can make new friends, have fun, try something new and enhance your CV - societies provide a great opportunity to learn new skills and improve your existing ones. It can be difficult to get to know new people at university but don't worry, everyone is in the same boat! Our Leeds Beckett Students' Union believe that joining a student-led society is the best way to meet new people and make lifelong friends. There are so many societies out there - from course-based to hobby-based to religious to political and campaigning. Whether you're just starting out at Leeds Beckett or working on your last year of study, it is never too late to find the right society for you - or start one yourself!

Course-based societies are a great way to meet people on your course, expand your networks and celebrate your achievements together such as end of year Society Balls. If you have a great idea for a society, we can help you get it up and running. There are resources and support available for all societies - including funding to help make your society goals a reality. For more information on starting your own society, visit: leedsbeckettsu.co.uk/societies/create.

Undergraduate students will develop three graduate attributes: Enterprise, Digital Literacy and Global Outlook

All our undergraduate students will develop three graduate attributes; Enterprise, Digital Literacy, Global Outlook.

The underlying ethos of the BSc (Hons) Hospitality Business Management with Marketing degree is to be an award that is relevant, challenging, engaging, contemporary and flexible.

Our University has three interlinking Graduate Attributes, which are enterprise, global outlook and digital literacy. Collectively, these attributes define the distinctiveness of our graduates, and were selected for their alignment with our institutional identity and strengths and their relevance as our graduates continue to make their way in a rapidly changing, globalising world. Our students' futures are likely to be increasingly shaped by the changing nature of the workplace and society (Leeds Beckett University, 2014).

These attributes are fundamental to the success of a hospitality business management with marketing graduate in an increasingly complex, dynamic and globalised hospitality industry. Each of these attributes are embedded in the learning outcomes in the course and are assessed.

Enterprise

'Enterprise' has been defined by Leeds Beckett University as embodying the catalyst between research and practice, having employability skills and coherently embedding work placements or work related experiences (Leeds Beckett University, 2014).

The practical notion of enterprise begins in The Hospitality Industry and Society. The majority of Level 5 modules exemplify enterprise development and this culminates at Level 6 with a highly sophisticated level of enterprise skills being required to be successful in the Hospitality Entrepreneurship module.

In addition to classroom-based learning, all BSc (Hons) Hospitality Business Management with Marketing sandwich students will undertake minimum of 46 weeks placement.

Key industry partners such as The Institute of Hospitality, Springboard and Leeds Hotels and Venues Association provide further exposure and links to employers through a variety of events. These include guest presentations, networking events, graduate career fairs and collaboration to develop teaching materials.

Digital Literacy

Digital literacy has been defined as "the confident and critical use of information and digital technologies to enhance academic, personal, and professional development" (Leeds Beckett University, 2014).

Due to the diverse nature of our proposed student intake we would expect different levels of skills and abilities regarding digital literacy. The Professional and Academic Skills for Hospitality module at Level 4 will ensure that all students are equipped with the necessary digital literacy skills through the use of My Beckett, library on-line, on-line databases such as Discover and Emerald, and skills for learning.

At Level 5, vertical integration ensures further development of these digital literacy skills through the Hospitality Marketing Research module and the Marketing and Communications for Hospitality module. Utilising the tools outlined above and in addition there will be exposure to social media and other relevant digital platforms.

At both Level 4 and Level 5 a range of industry related technology will be demonstrated in finance and operations modules providing students with the opportunity to interact with technology and develop innovative and informed decisions to improve business performance.

At Level 6 it will be necessary for students to demonstrate highly developed digital literacy skills in order to be successful in all modules.

All modules are based within the VLE and students will interact with content, discussions and assessments on a daily basis.

Global Outlook

As defined by Leeds Beckett University (2014) global outlook is concerned with enabling effective and responsible engagement in a multicultural and globalising world. It comprises two broad and interrelated dimensions: inclusivity and global relevance.

The BSc (Hons) Hospitality Business Management with Marketing course has been designed to enable students to adopt global perspectives of the hospitality industry.

This is achieved by addressing the cultural awareness and inclusivity in our students at all levels. Global factors influencing change are explored at Level 4 in The Hospitality Industry and Society, Organisation Behaviour and Design and Hospitality Consumer Behaviour. At Level 5, students will have the opportunity to explore contemporary approaches to managing the workforce in Responsible Human Resource Management and Development and how hospitality businesses are changing to reduce their impact on the environment in Sustainable Business Decision Making. Similarly at Level 6, students will analyse ways in which the macro environment stimulates thinking and creative decisions whilst completing the Responsible Hospitality Businesses module. These modules will enable students to make judgements with regards to both the operational and strategic issues confronting the management of global hospitality organisations and will have the ability to solve problems and implement strategies to resolve them in an ethical and responsible way.

By careful module design utilising relevant assessments and level worthiness, the core graduate attributes are developed to produce highly skilled graduates that will feel passionate about the range of career opportunities there are in the global, dynamic hospitality industry.

Students' employability will be enhanced by course activities such as field visits, industry placements, industry guest lectures, collaborative consultancy projects designed by industry, careers forums and networking events throughout their course with industry.

Students taking the sandwich route enhance their employability skills further by opting to undertake a 46-week placement between Level 5 and 6 of their course. Students can opt to undertake work with one or more employers. Students will be assessed through a non-credit bearing placement portfolio.

Leeds Beckett supports students by advertising many placement opportunities both in the UK and overseas, and our dedicated team help students find the right placement for them. Previous placement students on similar courses have worked for major attractions and international tour operators including Disneyland Resorts, Marriot International, Hilton Worldwide and for BMW as part of their hospitality, conference and banqueting team.

The BSc (Hons) Hospitality Business Management with Marketing course enables student to develop the skills, knowledge and expertise required to lead complex and diverse organisations across the breadth of the hospitality industry. It is expected that graduates will be able to progress to middle and senior management positions. Graduates will be equipped to develop solutions to complex problems, apply theory to practice and be confident to express new ideas. Students will also acquire and develop the knowledge, professional skills and abilities to succeed in their chosen career.

Graduates of this course will also be able to progress to study at Masters and Doctorate levels within the discipline. Should they wish to continue their post-graduate studies at Leeds Beckett University, they will have a comprehensive grounding from their under-graduate course to pursue any of our related post-graduate courses.

If you have a question or a problem relating to your course, your Course Administrator is there to help you. Course Administrators work closely with academic staff and can make referrals to teaching staff or to specialist professional services as appropriate. They can give you a confirmation of attendance letter, and a transcript. You may also like to contact your Course Rep or the Students' Union Advice team for additional support with course-related questions.

Your Academic Advisor will be an academic member of staff who teaches you on your course. Your Course Director will make sure that you are given the contact details of your Academic Advisor at the beginning of each year, usually in your course induction. Further details on the role of your Academic Advisor are available on the Academic Advisor web page.

If you need support, but you're not sure where to go, your Student Advice Team are here to help. The team are an essential part of your Student Support Network and are dedicated to ensuring you can access the advice and support you need, when you need it most.

Student Advice can also help in the practical elements of university. The team will produce your first campus card and assist you in replacing your campus card if needed throughout your time at Leeds Beckett. They can provide Confirmation of Enrolment and Bank Letters for our current students and full or partial transcripts for our graduates and fully enrolled students.

If you need help with more complex queries or concerns, our trained Student Life Advisers offer 1-1 appointments, providing a safe, confidential, and non-judgemental space to talk about your circumstances and identify support that you can access both within and outside of the university.

To contact the team, or to arrange an appointment, visit The Student Advice webpage for full details.

The Student Voice & Insight team at LBSU works alongside the elected Academic Experience Officer to effectively represent students' academic interests.

We provide support, training and ongoing development to over 1,000 Course Representatives, Postgraduate Research Reps, Student Community Leaders and Global Majority Student Ambassadors who represent you whilst you study at Leeds Beckett; and facilitate the collection of student feedback on your academic experience.

Unsure who your Course Rep is? Maybe you're interested in becoming a Course Rep or have feedback about your academic experience? Get in touch at:

- Email: studentvoice@leedsbeckett.ac.uk
- Telephone: 0113 812 8400
- Website: leedsbeckettsu.co.uk/your-voice

You can find information and resources online through the Support and Opportunities tabs in MyBeckett. In the Support tab, you can find details of a range of services that provide academic and personal support. These include Student Advice, Library Services, the Students' Union, Student Money, Disability Advice, Student Wellbeing, Student Immigration Advice and Compliance and Accommodation. There is also an A-Z of Support Services, and access to online appointments/registration.

In the Opportunities tab, you can explore the options you have for jobs, work placements, volunteering, and a wide range of other opportunities. For example, you can find out here how to get help with your CV, prepare for an interview, get a part-time job or a voluntary role, take part in an international project, or join societies closer to home.

If you have a disability, long-term physical or mental health condition, or a specific learning difference, we believe this should never be a barrier to studying at our University.

Please get in touch with us as soon as possible so we can ensure everything is in place before your course starts.

What should I do next?

Register with us

• We will ask you to provide evidence of your disability, usually from a health professional or educational psychologist. Don't worry if you haven't got any, we can support you with this.
• Usually, we will arrange an appointment with your Disability Adviser to discuss any adjustments you might need and support you in applying for Disabled Students' Allowances (DSA).
• We will work with you to ensure any adjustments you need are available so you can fully participate on your course.

Please watch this short video about how the Disability Advice Team can work with you.

Disabled students can also access the Disability Resource Areas in each library and the support provided by the Library Learning Support Officer. More information is available on the Library website.

What is Disabled Students' Allowance (DSA)?

DSA is government funding to help with the cost of any additional support you might need while studying, such as: one-to-one support, specialist equipment (including useful software) and travel. For more information visit our website.

Contact Us:

Email: disabilityadvice@leedsbeckett.ac.uk

Tel: 0113 812 5831

Website: https://www.leedsbeckett.ac.uk/student-information/disability-advice/

The Library

The Library offers 24/7 support for your studies. You can access thousands of resources via MyBeckett or the Library website which also provides full details of all our services.

Library Academic Support

The Library Academic Support Team can help you develop your academic skills such as critical thinking, academic writing and analysing data, and research skills such as how to find, use and evaluate information for your studies. The team liaises with your lecturers to provide the information resources you need for your subject and to arrange academic skills sessions to support you in your studies.

The team maintains a number of websites and modules to support your learning:

• In your Subject guide, you'll find a variety of information resources which have been selected as a good starting point for research in that area. These are available on the Skills and Subject Support web page or via My Beckett.
• On the Skills for Learning website, you'll find online resources covering topics such as essay writing, research and time management, English Language and academic English plus information to help you reference and avoid plagiarism, alongside details of workshops that are designed to help you succeed in your assessments. The Skills for Learning website can be found on the Library website or via My Beckett.
• LBU Study Smart is a module in MyBeckett which introduces you to the key skills and services you'll need to study successfully at Leeds Beckett. There are also additional modules you can take as you move through your course to help you transition between study levels. The Academic Integrity Tutorial is a module in MyBeckett which introduces you to academic integrity at LBU and will help you develop the skills you need to attain good academic practice, including avoiding plagiarism and academic referencing.
• The Academic Integrity Tutorial is a module in MyBeckett which introduces you to academic integrity at LBU and will help you develop the skills you need to attain good academic practice, including avoiding plagiarism and academic referencing.

Library and Student IT Advice Service

The Library and Student IT Advice Service team can answer your queries on borrowing, finding information, passwords, multi-factor authentication (MFA) ,Office 365, online meetings, saving your work, MyBeckett and more:

• online (including 24/7 chat) via the Contact Us web page
• by phone - 0113 812 1000 (24/7 IT support)
• face-to-face in either of our Libraries, check Library opening times for details of when staff are available

They also have a wide range of short tutorials available on the Library's YouTube channel.

Wi-Fi

Wi-Fi on the University campus is provided by eduroam, a secure wireless network, which also allows you Wi-Fi access if you visit other universities. To connect:

1. Select eduroam from available Wi-Fi
2. Your login details are:

Username followed by @leedsbeckett: e.g. c1234567@leedsbeckett.ac.uk

Password: your normal university password

*Android Users: Select under Phase 2 Authentication - MS-CHAPv2

Help is available on the Library's Wi-Fi web page.

Microsoft Office 365

You are provided with free access to Office 365 and the latest version of Office can be downloaded from the IT tab in MyBeckett or from office.com. All students who are registered for a qualification at Leeds Beckett University are eligible and you can use the subscription for the duration of your course. For instructions and more information, please see the Office 365 support page.

OneDrive

OneDrive Leeds Beckett is your individual file storage with 1TB of storage space. With OneDrive you can access and share your files across your devices. This is accessible on University PCs and off-campus through Office 365 portal. See the Saving your Work pages on the Library website for more information.

Leeds Beckett RemoteApp

The Leeds Beckett RemoteApp gives you access to a range of specialist software for your course on your personal devices. See the RemoteApp page on the Library website for more information.

Media Equipment - free loans

You can borrow high-end Media Equipment for free. Browse, reserve and collect equipment ranging from GoPros to Remote Presenters from the ground floor of the Shelia Silver and Headingley Libraries. Further information is available on the Media Equipment web page.

University life can have its ups and downs, and occasionally you may find yourself in need of advice. That's where we come in. Here at the SU we have a free advice service that is here just for you, the students at Leeds Beckett University.

The Advice Service at LBSU is a confidential, non-judgmental service run by professional advisers.

The service is independent from the University, so if you are having any problems with your course you can talk confidentially with us - although we do work with the University to find the best solutions, we would only contact them with your permission. We can advise on a range of topics including all aspects of the University Regulations and Procedures, housing issues and finance issues. We can guide you through any processes or procedures.

We're here to help you with any questions or problems you might have while you are studying at Leeds Beckett.

Get more information at www.leedsbeckettsu.co.uk/advice.

MyBeckett, the portal and virtual learning environment provides:

• access to your modules and timetables;

• your reading lists and email account;

• your personal storage area on our University IT servers;

• information on where to look for academic or personal support (Support tab);

• information on opportunities such as jobs, careers, part-time work, placements and volunteering (Opportunities tab)

• access to Library and student IT advice

Further information and support for using MyBeckett can be found on the MyBeckett Support Pages.

The School of Events, Tourism and Hospitality Management is located at the Headingley Campus of Leeds Beckett University. All teaching sessions are delivered at this location in purpose-built lecture theatres and other classrooms all of which are provided with good quality ICT facilities for effective learning.
The campus has an award-winning library located at its centre which houses a comprehensive collection of Hospitality related textbooks and journals. Increasingly through the VLE we are able to offer access to e-books, e-journals, databases and scanned chapters from other texts to supplement the library stock.

We are committed to working in partnership with you and the Students' Union to provide you with an inclusive, safe and engaging learning environment which is conducive to study for all our students and our staff. An important element of your time studying with us is your engagement in developing your learning. Your engagement and attendance on your course enables you to further your learning and supports your achievement, course completion and aspirations for the future. There is an expectation that students will attend, engage in their learning and submit on time for assessment. We provide support for you to maximise your time studying with us and to develop your learning, skills and abilities to support you in your chosen career path.

We seek active participation by all our students in the continuous enhancement of our courses and through our monitoring, annual review and enhancement processes. These are formal processes used by our University for assuring the academic standards and quality of your course and its continuous improvement. These processes utilise your feedback, External Examiners' reports, feedback from staff and others, data relating to student outcomes on the course and student surveys to reflect on areas of good practice and areas for further enhancement. We invite all students to participate in a range of opportunities to provide us with feedback on your course and modules. This may include discussions with staff, focus groups, and meetings (e.g. with Course Representatives or with staff) and formalised student surveys e.g. mid module reviews, end of module evaluations and specific course or other surveys such as the Student Barometer, National Student Survey and Graduate Outcomes Survey. We utilise the outcomes of these surveys to benchmark our courses nationally and to inform annual course enhancements.

Informal feedback is also welcome at any time either via your Academic Advisor or module tutor or via your Course Representative. Our partnership with you enables us together to make the most of your learning experience with us and to enhance the quality and reputation of your course. You can find out what actions have been taken in response to your feedback through your Course Representative, the Students' Union, your tutors or through the Library.

Course Representatives (Reps) at undergraduate and postgraduate taught levels are student volunteers who represent you in formal and informal meetings with the University, and follow up on actions that have occurred because of student feedback. You can become a Course Rep, volunteering to represent the views of your peers in order to improve students' academic experience.

In the first few weeks of your time at Leeds Beckett, your Course Director will facilitate an opportunity to appoint Course Reps on your course.

LBSU provides support, training and ongoing development for Course Reps and supports their engagement in enhancement activities throughout the academic year.

Being a Course Rep provides you with an opportunity to enhance your own learning and the development of relevant professional and employability skills alongside your studies. As a Course Rep you would play an important role in:

• Acting as a point of contact and advocate for students on your course and in supporting their active engagement.
• Gathering feedback from students on your course to inform enhancements to the quality of your course and the student experience.
• Facilitating good communication between students and staff on the course.
• Working with the Course Director, members of the course team and the Students' Union to enhance your course.
• Facilitating and engaging in meetings about your course; and
• Being an ambassador for your course.

Further information about being a Course Representative is available at:

• The Students web pages
• Leeds Beckett Students' Union
• The University Academic Regulations

We invite all students to participate in a range of opportunities to provide us with feedback on your course and modules. This may include discussions with staff, focus groups, and meetings (e.g. with Course Representatives or with staff) and formalised student surveys e.g. mid module reviews, end of module evaluations and specific course or other surveys such as the Student Barometer, National Student Survey and the Graduate Outcomes Survey.

We are committed to providing a high quality experience for all our students. We welcome comments and compliments from students, and find them valuable for on-going improvements to our provision. Comments and compliments about your course can be raised with your Course Representative or directly with your Course Director or Academic Advisor.

If you have a specific complaint about an act or omission of our University, you may be able to make a complaint under the Student Complaints Procedure. In the first instance, you should raise the matter as soon as possible with the member of staff most directly concerned, or with the person who can best resolve it. If this does not resolve the matter, or if the complaint is too serious to be addressed in this way, then you should make a formal complaint in writing. Information about how to make a complaint, including the student complaints procedure and a complaints form, is available on the Students web pages.

Bachelor of Science with Honours Hospitality Business Management with Marketing

Bachelor of Science Hospitality Business Management with Marketing
Diploma of Higher Education Hospitality Business Management with Marketing
Certificate of Higher Education Hospitality Business Management with Marketing

Leeds Beckett University

120 credit points at each of Levels 4, 5 and 6 of the UK Credit Framework for Higher Education (360 credits in total).

Part-time delivery is usually at half the intensity of the FT equivalent course, although there may be flexibility to increase your pace of study to shorten the overall course duration. Some modules may be delivered in a different sequence to that defined within this information set, but the modules offered within each level are consistent.

Headingley Campus, Leeds (plus location of work placement, if applicable)

Course fees and additional course costs are confirmed in your offer letter. Course fees are presented to you annually through the online enrolment process. Please visit our Course and Tuition Fees Payment web pages for further information. Ongoing queries relating to additional course costs may be discussed with your Course Administrator.

Alternatively, you can contact any of the following teams:

For Student Finance related fee queries: studentfunding@leedsbeckett.ac.uk

Other fee related queries: fees@leedsbeckett.ac.uk

Payments: incomes@leedsbeckett.ac.uk

Key University regulations and policies can be accessed on the following web pages:

• Academic Regulations (including assessment regulations) are available on our Academic Regulations web page
• The Student Contract is available on our Student Regulations web page
• The Student Charter is available on our Academic Regulations web page (Section 20)

Other Student regulations and University policies, including Safety, Health and Wellbeing policies, are available on our Student Regulations web page

You should also familiarise yourself with Support Report Respect where students and colleagues who are victims of any form of bullying, harassment or sexual misconduct, can access support, advice and guidance.

For advice on University regulations and policies, students should contact the Students' Union Advice Service.

The External Examiner assures that you are assessed fairly in relation to other students on the same course and also that the standard of your own award is comparable to similar courses taken by students in other higher education institutions within the UK. The External Examiner(s) provide an annual report for your course. External Examiner reports are available on our External Examiner Reports web page, which is accessible via the Course Information link on the Students home page.

Dr Alisha Ali, Principal Lecturer, Department of Service Sector Management, Sheffield Business School, University of Sheffield